KEF Direct: RETURN POLICY
If you are not satisfied with your purchase, you may (after obtaining a Return Authorization Number by calling 1-877-271-9355 or emailing Orders@KEFamerica.com), return the merchandise for a refund within 30 days of receipt (Less Shipping & Handling Charges). A 15% restocking fee is applied to all returned items. All returned merchandise must be free from damage of any kind, and be in its original factory box with all original packing materials, warranty cards, manuals, accessories, UPC label intact, and any other included materials.
All Returns require a Return Authorization Number (RA#). Returns without RA#s will not be accepted. To obtain a Return Authorization Number, you must contact Customer Service at 1-877-271-9355. All Returns must have the RA # written clearly on the outer box. Failure to write the Return Authorization clearly will result in a delay for processing the refund. There are NO refunds on Special Ordered Products. Authorized returns must be delivered to the designated return location within thirty (30) days of receipt of your return authorization number. Returns received after thirty (30) days will be refused. The return address is:
10 Timber Lane
Marlboro, NJ 07746
Under these conditions, If your order was shipped for free, you will incur the actual "to and from" UPS/Freight charges upon returning merchandise.
In the event that you refuse your package, you will be subject to paying the full shipping price of the product both ways. Charges will be automatically charged to your supplied credit card. If you ordered an item that has Free shipping you will be charged the full shipping amount.
If your package is undeliverable due to incorrect information provided by you, the purchaser, or any other reason that is not the fault of KEF, the purchaser is responsible for payment of the full shipping amount.
All returns will be subject to a 15 percent restocking fee for all non-defective opened merchandise. If the return does not include all original parts, accessories, or is missing the UPC label, we reserve the right to charge an additional fee for the missing materials.
Eligible defective products may be returned for an exchange within 30 days from the date your product was delivered. Defective products will be exchanged for the same model only. Defective products must be returned with the original box and packaging and with all included materials including, but not limited to, warranty cards, manuals, and accessories. The UPC label must be intact. We reserve the right to charge for all missing materials.
To process a defective return/exchange you must contact Customer Service at 1-877-271-9355. All returns/exchanges require a Return Authorization Number (RA#). This will be given by Customer Service. All Returns/Exchanges must have the RA # written clearly on the box accompanied by a note, explaining what is wrong with the item, in the original merchandise box.
We make every effort to prevent shipping damages. If your package appears damaged upon receipt:
- Notify KEF with-in 24 hours of receipt.
- Please take pictures of the damaged box/product
- If you refuse delivery, please notify KEF immediately at 1-877-271-9355.
- If a damaged product is accept with a signature You are Responsible for Filing a claim with the Carrier.